Legal
Last updated 7 September 2026
The short version. This website has no accounts, no advertising and no analytics, and sets no tracking cookies. There is one form — the beta feedback form — and it collects only what you type into it. The QUAY plugins run entirely on your own Mac and send us nothing about your projects or your footage. When you buy, our payment provider — not us — handles your payment details.
The controller for the processing described here is:
This policy covers the website at quayfleet.com and the QUAY plugins (Anchor, Swell and Trace).
This site is hosted on Cloudflare's network. Like any web host, Cloudflare processes technical request data — your IP address, the time of the request, the page requested, your browser's user-agent string and referring page. This is unavoidable in serving a website and is used to deliver pages and to protect against attacks and abuse.
The legal basis is our legitimate interest in operating a secure, functioning website (Art. 6(1)(f) GDPR; the corresponding provisions of the Swiss FADP). We do not use these logs to build profiles or to identify individual visitors. Cloudflare acts as our processor and retains this data for a limited period under its own retention rules.
We set no tracking cookies and run no consent banner, because there is nothing to consent to. One cookie exists: signing in to the private feedback inbox sets a session cookie so the password does not have to be retyped. That area is for us, not for visitors, and the cookie is strictly necessary for it to work. Nothing else on the site sets one.
The site currently loads its typefaces from Google Fonts. This means your browser requests those font files from Google's servers, and your IP address is transmitted to Google in the process. No cookies are set by this request, but the connection itself is a disclosure to a third party, and we would rather it weren't. We intend to serve these fonts from our own domain, which will remove this entirely; this section will be updated when that happens.
We currently run no analytics of any kind. If that changes we will use a privacy-respecting, cookie-free tool and update this policy before switching it on.
QUAY is in open beta. The panels can be downloaded from this site and used free for a limited period. Downloading requires nothing from you — no account, no address, no form.
If you send a report through the form at /feedback, or through the Report button inside a panel, we store what you submit: the name you give, which panel and build version it concerns, how serious you consider it, optionally your Premiere Pro and macOS versions, and your description of what happened. Nothing is collected that you did not type, and there is no requirement to use your real name.
We use it to fix what you found and, where a report is unclear, to recognise your later reports as coming from the same person. The legal basis is our legitimate interest in improving software before release (Art. 6(1)(f) GDPR; the corresponding provisions of the Swiss FADP). Reports are kept while the product they concern is in development and deleted when they are no longer useful.
Please do not put anything confidential in a report — client names, project titles, file paths that identify work you are under NDA about. Describe the problem, not the production.
Filing a report returns a discount code, stored alongside that report so it can be recognised at launch. The code is not linked to you beyond the report it came from.
We count how many times each build is downloaded, recording only which build and when. No IP address, no user agent, no cookie, nothing that identifies who downloaded it — the tally cannot be traced back to a person, by us or by anyone else.
Each beta panel records the date you first opened it, in your browser storage inside Premiere, so it knows when your test period ends. It stays on your machine and is never sent anywhere. Deleting the panel removes it.
Purchases are handled by a third-party payment provider acting as merchant of record. That provider collects and processes your payment details directly — we never see or store your card number. The provider is an independent controller for that processing and applies its own privacy policy, which is linked at checkout.
From a completed purchase we receive a limited set of order data: your name, your email address, your country (needed for tax), the product bought, and the licence key issued. We use it to:
The legal basis is performance of a contract for the first four, and legal obligation for the last.
This section describes how licensing will work when the paid version ships. The beta contains no licence check and performs none of the following.
When a QUAY plugin checks that your licence is valid, it sends your licence key and a device identifier to the licensing service, so that the two-machine limit can be enforced. It does not send your project files, your media, your file paths or anything about the work you are doing.
This matters more than the rest of this document, so it gets its own section. Anchor, Swell and Trace operate entirely on your own machine. They do not upload your footage, your project files, your folder structure, your timeline or your file paths anywhere. Trace reads paths from your disk in order to find missing media, and everything it learns stays on your computer.
If you email support@quayfleet.com, your message and address are processed to answer you. Mail to that address is forwarded through Cloudflare Email Routing to a Google-hosted mailbox, so both act as processors. We keep support correspondence as long as needed to resolve the matter and to handle any follow-up.
We do not sell personal data and do not share it for advertising. It is disclosed only to the service providers needed to run the business — hosting, payment processing, licensing and email — and to authorities where the law requires it.
Some of these providers are based in the United States, which means data may be transferred outside Switzerland and the EEA. Those transfers rely on Standard Contractual Clauses or an equivalent recognised safeguard.
Under the Swiss Federal Act on Data Protection and, where it applies, the GDPR, you can ask us to:
Email support@quayfleet.com and we'll answer within 30 days. There's no charge. Note that purchase records we're legally required to retain can't be deleted on request until that period expires.
If you think we've handled your data badly, you can complain to the Swiss Federal Data Protection and Information Commissioner (FDPIC), or to the supervisory authority where you live if you're in the EEA or the UK.
If this policy changes materially, the date at the top changes and, where the change affects existing customers, we'll say so by email.